Practical leadership tools and systems to help you build high-performing teams and scalable operations.
Who we are:
The Ops Leadership Co. helps growing businesses build capability across systems, strategy, and people.Led by Steven Baxter, a senior executive with over 15 years' experience scaling healthcare and retail networks, we bring deep operational insight and leadership know-how to businesses that are ready to scale and develop.Steven played a pivotal role in the growth of Good Price Pharmacy Warehouse (from under 15 to 55+ sites) and now serves as General Manager of Value Dental Centres, applying his expertise to a fast-growing, values-led dental group.Through The Op Leadership Co., he works directly with founders and operators to build better teams, strengthen systems, and run better businesses.
What we offer:
We work with founders, managers, and operational leaders to build capability across leadership, systems, and strategy.
The Dental Operations & Management Program
Our flagship program, The Leadership Development Program, helps develop the skills, systems, and mindset to lead high-performing teams and drive operational excellence, without burning out or becoming bottlenecks.This leadership course is designed to build practical, high-impact capability in emerging and established operational leaders. Suitable for team leaders, practice managers, regional managers, and multi-site operators, the course equips participants with actionable tools across communication, prioritisation, performance management, culture shaping, and operational execution.Through concise, real-world modules, participants will develop the confidence and competence to lead with clarity, drive team accountability, manage change, and foster continuous improvement.For businesses, the outcome is a stronger, more consistent layer of leadership that lifts operational performance, improves team engagement, and creates a scalable foundation for sustainable growth.
This 6-module course covers:- Foundations of Leadership
- Operational Discipline & Execution
- Effective Communication & Influence
- People & Performance Management
- Time, Energy & Priority Mastery
- Leading Change with ConfidenceEach module includes:- Succinct, high-impact video content
- Real-world reflective exercises
- Application tasks to reinforce learning
Customer Testimonials:
"This isn't a course on being a practice manager; it's essentially a course on great leadership.
The content is aimed at a higher level than just good communication: the concepts around operational efficiency and discipline are universal and haven't been taught at other programs I've attended. The implementation plans make it simple to actually put ideas into practice. This course steps you through how to turn ideas into practical changes.."
--- Mark Maltby // Practice Owner // Kawana Dental // QLD"The course has been really beneficial in helping me think more strategically and communicate more effectively while managing the demands of running three clinics. The concepts and frameworks have already influenced how I approach situations day-to-day, and the material is engaging, practical, and easy to translate into real workplace application. Even when I couldn't attend every live session, I was still able to take a great deal away from the content and apply it directly to my work."
--- Sally Weaire // Multi-Site Practice Manager // Epsom Dental // VIC"I implemented the SBI feedback framework with our practice managers straight away. It's given them a more structured way to have constructive conversations with their staff. The program is very good for people stepping into a management role or principals coming to the business side of dentistry for the first time. Two hours a week is very manageable, and you will find it valuable."
--- Michelle Culnane // Multi-Site Practice Manager // My Family Dental // QLD
How it works:
We offer flexible delivery options to suit your organisation’s rhythm and operational realities.Cohort-Based Remote Program- Ideal for distributed teams or organisations looking to embed capability over time.
- Run over 12 or 18 weeks
- Weekly 2–3 hour remote sessions (via Teams or Zoom)In-Person Intensive- Ideal for leadership offsites or team training sessions.
- Delivered as a 2- or 3-day in-person workshop for the entire course, or single/part-day workshops for selected modules
- Combines content delivery with facilitated strategy work and group reflectionBoth options include content delivery, guided exercises & discussion
Work with us:
Ready to develop your leaders?Whether you’re looking to embed capability over time or accelerate change through an intensive, we’ll help you choose the format that works best.
email: [email protected]